D2L Emergency Service Outage 9:45a - 10a

Posted by Matthew Sias on Friday, September 7, 2012 at 5:38 AM

Starting: Friday, September 7, 2012 at 5:38 AM
Ending: Friday, September 7, 2012 at 5:38 AM
This is an uncategorized outage.

D2L service will be completely unavailable to all users from approximately 9:45a - 10:00a on Friday, September 7, 2012. D2L and Learn@UW technologists continue to investigate the cause of the recurring performance issue and this outage is a necessary consequence. Users will be unable to access the service during this time frame and we regret the short notice. DoIT technologists continue to work daily with experts from Desire2Learn (D2L) and Microsoft to address the issue of slow application response. We’re keenly aware of the problem and regret the impact on the UW educational community. We remain steadfast in our commitment to resolve this situation and provide regular progress updates on the status. Please note this situation has the attention of top leadership within DoIT and Desire2Learn. The Learn@UW Utility continues to work closely with the vendor, Desire2Learn (D2L), to identify and find resolution for the brief service interruptions. Users may experience relatively short periods (approximately 3-5 minutes) of slow response while using the application. Users should wait a few minutes and attempt the action again should an error occur. This issue is our top priority and providing a high quality service is of utmost importance and we have already deployed changes recommended by D2L that will improve over-all performance for the Learn@UW service. However, we still have not identified the root cause of the brief service interruptions. We will provide updates via the news item as developments continue.

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