FollowMe Printing System Unavailable

Posted by Craig Ernst on Wednesday, February 24, 2021 at 12:02 PM
Resolved by Craig Ernst on Wednesday, February 24, 2021 at 12:06 PM

Start Time: Wednesday, February 24, 2021 at 12:00 PM
End Time: Wednesday, February 24, 2021 at 12:04 PM
This is an unplanned outage.

An unplanned outage of the FollowMe printing service is being investigated. They system may be unavailable until the cause of the issue is determined.

Resolution: The FollowMe printing services were restarted and appear to be functioning again. Any Ricoh FollowMe MFD that may be stating retrying to connect to the server should resolve on its own. You can also try tapping an ID to login to force a refresh or power off the MFD and restart it.

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