CommonSpot Authoring Down

Posted by Tyler Schroeder on Tuesday, November 24, 2015 at 4:38 PM

Starting: Tuesday, November 24, 2015 at 4:38 PM
This is an uncategorized outage.

Authoring is still down for the new CommonSpot website. The public-facing website remains unaffected. We expect authoring services to be restored early next week. On Friday during routine maintenance, the authoring server failed. Repeated attempts to repair the corrupted server were unsuccessful. Re-creating the authoring server from a cloned production server was attempted but was unsuccessful. We are currently in the process of troubleshooting the virtual environment and re-creating the authoring environment from scratch. We expect no data loss but extended downtime is necessary. We will update again once authoring services are back up.

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