LTS Outages: All Unplanned Outages

Unable to sign into Office 365 services like email, SharePoint, Teams, OneDrive, etc

Start Time: Monday, September 28, 2020 at 4:00 PM
End Time: Monday, September 28, 2020 at 7:30 PM
This is an unplanned outage.

Microsoft is experiencing problems with their authentication system. UWEC users may be unable to sign into email, SharePoint, Teams, OneDrive, etc..

Resolution: Office 365 authentication services are working as of 7:30p tonight.

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Students H and W drives unavailable

Start Time: Saturday, September 12, 2020 at 10:00 AM
End Time: Sunday, September 13, 2020 at 2:30 PM
This is an unplanned outage.

Student H (Home Drives) and W (DEPTDIR) drives are unavailable at this time. This outage was unplanned and LTS staff are working to restore service.

Resolution: Service was restored at 2:30p today. All student H and W drives are available now.

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FollowMe Printing Service Interuption for Mac Users

Start Time: Thursday, September 3, 2020 at 1:00 PM
End Time: Friday, September 4, 2020 at 1:00 AM
This is an unplanned outage.

LTS is aware of an issue that may be preventing Mac OS users from using FollowMe print services and are actively working to resolve this issue as quickly as possible. Other operating systems and devices do not appear to be impacted. Students and employees impacted by this issue can still print using a smart phone, other Windows computers in labs, or by connecting to the Virtual Lab. For information about and connecting to Virtual Lab, visit the following knowledge base article: https://www.uwec.edu/kb/article/software-lab-anywhere-virtual-lab/

Resolution: Additional services were turned on for wireless networking to help prevent unwanted advertisement of a variety of items on the wireless network.

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eForms Server Experiencing Problems

Start Time: Friday, May 1, 2020 at 8:00 AM
End Time: Friday, May 1, 2020 at 9:00 AM
This is an unplanned outage.

We are working on an issue with eform.uwec.edu. Currently clients receive a message; "Sorry! Process Director is unable to process your request. Please contact your administrator for more information."

Resolution: eForms Server is back up and running. No further issues are expected.

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Issues Attaching Documents to Eforms

Start Time: Monday, March 30, 2020 at 9:30 AM
End Time: Monday, March 30, 2020 at 10:15 AM
This is an unplanned outage.

We are aware of a problem with not being able to attach documents to eforms (eform.uwec.edu) and are working on it with the vendor.

Resolution: Issue has been resolved. So many people are now using eforms, the server ran out of hard disk space. Space has been increased so everything is now working.

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Chrome Web Browser Update Notice

Start Time: Monday, February 24, 2020 at 12:00 AM
This is an ongoing outage.
This is an unplanned outage.

On Monday, February 24th, an update to the web browser Chrome will be applied to UWEC-owned devices. In this update, the browser Chrome will reflect improved privacy and security for web users. There is a potential for this update to cause some disruptions. For instance, publisher integrations in Canvas for McGraw Hill, Wiley, etc. may experience errors or loading issues. Fortunately, many applications have already implemented updates in preparation for this change. We are not asking or recommending that campus community members use a different browser; this update will also be applied to Firefox and other browsers in the near future. Personal devices either already have this update or will be updated soon. For more information, please visit the Chrome Announcement page: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html One recommendation we have if you experience issues is to clear the cache in your browser. If you have any questions on how to do that, please contact the LTS Help Desk. If you encounter issues related to Canvas, contact Tier 1 Canvas support, which is available 24/7 through the Help button in Canvas. We also recommend faculty reach out to their publisher representative. Please note that we still recommend Chrome and Firefox as the best browsers for using Canvas. If you encounter issues with Chrome that are not related to Canvas, or have any questions about this update, please contact the LTS Help Desk at helpdesk@uwec.edu, via phone: 836-5711, or in person: VLL 1106.

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Perceptive Content (ImageNow) Temporarily Unavailable

Start Time: Friday, November 15, 2019 at 9:40 AM
End Time: Friday, November 15, 2019 at 9:55 AM
This is an unplanned outage.

Perceptive Content (ImageNow) is temporarily unavailable for unplanned, emergency maintenance. This outage is required to restore Perceptive Content to full functionality and prevent data loss. We will send another notification as soon as service is restored.

Resolution: Perceptive Content service has been restored. You may login and resume using the software like normal.

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Network Maintenance - Nursing

Start Time: Friday, July 5, 2019 at 10:00 AM
End Time: Friday, July 5, 2019 at 10:00 AM
This is an unplanned outage.

Preemptive network maintenance was required in Nursing this morning, as a result from the power outage(s) yesterday afternoon. This maintenance was needed to to avoid, longer, unplanned service interruptions.

Resolution: The issues were resolved around 10am.

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SharePoint and OneDrive Access

Start Time: Thursday, May 2, 2019 at 1:00 PM
End Time: Thursday, May 2, 2019 at 4:00 PM
This is an unplanned outage.

Microsoft is aware of and investigating an issue affecting access to SharePoint and OneDrive.

Resolution: Microsoft has fixed the issues for people accessing SharePoint and OneDrive services.

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eForm1 is currently unavailable we are working with the vendor to resove as quickly as possibe

Start Time: Friday, January 25, 2019 at 7:00 AM
End Time: Friday, January 25, 2019 at 11:00 AM
This is an unplanned outage.

during maintenance an error occurred that requires vendor input we will get it operational as soon as posible

Resolution: The server is back online Thank you for you patience

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