LTS Outages: All Unplanned Outages

VALT review video unavailable

Start Time: Wednesday, April 28, 2021 at 9:26 AM
End Time: Wednesday, April 28, 2021 at 3:56 PM
This is an unplanned outage.

Review videos for both VALT servers are currently unavailable. IVS technical support has been made aware of the issue and they are troubleshooting to resolve.

Resolution: Both VALT servers are now operating within normal parameters.

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Campus cable-channel outages

Start Time: Thursday, March 18, 2021 at 11:26 AM
This is an ongoing outage.
This is an unplanned outage.

Multiple channel outages have been reported on the campus cable system. Charter is aware of the outages and is working to resolve them.

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Unable to sign into Office 365 services like email, SharePoint, Teams, OneDrive, etc

Start Time: Monday, March 15, 2021 at 2:00 PM
End Time: Monday, March 15, 2021 at 6:00 PM
This is an unplanned outage.

Microsoft is experiencing problems with their authentication system. UWEC users may be unable to sign into email, SharePoint, Teams, OneDrive, etc..

Resolution: Office 365 authentication services are working as of 6:00p tonight

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FollowMe Printing System Unavailable

Start Time: Wednesday, March 3, 2021 at 1:45 PM
End Time: Wednesday, March 3, 2021 at 3:29 PM
This is an unplanned outage.

An unplanned outage of the FollowMe printing service is being investigated. They system may be unavailable until the cause of the issue is determined.

Resolution: FollowMe services are functioning again. LTS has not determined the root cause of this reoccurring issue. This only appears to be impacting mobility print users which are generally everything but Windows users. If this issue occurs again, FollowMe services may be unavailable for an extended period of time while working through troubleshooting steps with product support to narrow down the root cause and provide the necessary support information to PaperCut. Apologies in advance for any future outages that may occur until the proper fix is in place.

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FollowMe Printing System Unavailable

Start Time: Wednesday, February 24, 2021 at 12:00 PM
End Time: Wednesday, February 24, 2021 at 12:04 PM
This is an unplanned outage.

An unplanned outage of the FollowMe printing service is being investigated. They system may be unavailable until the cause of the issue is determined.

Resolution: The FollowMe printing services were restarted and appear to be functioning again. Any Ricoh FollowMe MFD that may be stating retrying to connect to the server should resolve on its own. You can also try tapping an ID to login to force a refresh or power off the MFD and restart it.

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VPN service is currently unavailable

Start Time: Monday, December 14, 2020 at 5:00 AM
End Time: Monday, December 14, 2020 at 8:00 AM
This is an unplanned outage.

The VPN service is currently unavailable. We are working to restore it asap.

Resolution: VPN service is working again.

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BP Logix (eform.uwec.edu) Is Down

Start Time: Friday, November 20, 2020 at 6:33 AM
End Time: Friday, November 20, 2020 at 8:03 AM
This is an unplanned outage.

We are working on resolving the issue. If you try and connect you will see a message that says; "Sorry! Process Director is unable to process your request. Please contact your administrator for more information."

Resolution: Eform is back up and running.

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macOS is unable to print to HP printers

Start Time: Friday, October 23, 2020 at 10:00 AM
End Time: Wednesday, October 28, 2020 at 3:07 PM
This is an unplanned outage.

A problem has been identified which causes macOS computers to produce errors when sending print jobs to HP printers. This is due to a problem with the macOS security framework incorrectly identifying HP printer drivers as malware. This may trigger an error message identifying the software as a security risk, not allow the print job to leave the printer queue, and/or simply result in the print job not actually printing. We're currently waiting on a solution from Apple. In the meantime, printing is still available to all FollowMe printers and department copiers. If you need emergency assistance, please contact the LTS Help Desk at 715-836-4091 or helpdesk@uwec.edu.

Resolution: Apple and HP has resolved the problem and updated security information is currently being distributed directly from Apple. If you continue to have problems, please contact the LTS Help Desk at 715-836-4091.

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Unable to sign into Office 365 services like email, SharePoint, Teams, OneDrive, etc

Start Time: Monday, September 28, 2020 at 4:00 PM
End Time: Monday, September 28, 2020 at 7:30 PM
This is an unplanned outage.

Microsoft is experiencing problems with their authentication system. UWEC users may be unable to sign into email, SharePoint, Teams, OneDrive, etc..

Resolution: Office 365 authentication services are working as of 7:30p tonight.

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Students H and W drives unavailable

Start Time: Saturday, September 12, 2020 at 10:00 AM
End Time: Sunday, September 13, 2020 at 2:30 PM
This is an unplanned outage.

Student H (Home Drives) and W (DEPTDIR) drives are unavailable at this time. This outage was unplanned and LTS staff are working to restore service.

Resolution: Service was restored at 2:30p today. All student H and W drives are available now.

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