LTS Outages: All Unplanned Outages

eForms Server Experiencing Problems

Start Time: Friday, May 1, 2020 at 8:00 AM
End Time: Friday, May 1, 2020 at 9:00 AM
This is an unplanned outage.

We are working on an issue with eform.uwec.edu. Currently clients receive a message; "Sorry! Process Director is unable to process your request. Please contact your administrator for more information."

Resolution: eForms Server is back up and running. No further issues are expected.

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Issues Attaching Documents to Eforms

Start Time: Monday, March 30, 2020 at 9:30 AM
End Time: Monday, March 30, 2020 at 10:15 AM
This is an unplanned outage.

We are aware of a problem with not being able to attach documents to eforms (eform.uwec.edu) and are working on it with the vendor.

Resolution: Issue has been resolved. So many people are now using eforms, the server ran out of hard disk space. Space has been increased so everything is now working.

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Chrome Web Browser Update Notice

Start Time: Monday, February 24, 2020 at 12:00 AM
This is an ongoing outage.
This is an unplanned outage.

On Monday, February 24th, an update to the web browser Chrome will be applied to UWEC-owned devices. In this update, the browser Chrome will reflect improved privacy and security for web users. There is a potential for this update to cause some disruptions. For instance, publisher integrations in Canvas for McGraw Hill, Wiley, etc. may experience errors or loading issues. Fortunately, many applications have already implemented updates in preparation for this change. We are not asking or recommending that campus community members use a different browser; this update will also be applied to Firefox and other browsers in the near future. Personal devices either already have this update or will be updated soon. For more information, please visit the Chrome Announcement page: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html One recommendation we have if you experience issues is to clear the cache in your browser. If you have any questions on how to do that, please contact the LTS Help Desk. If you encounter issues related to Canvas, contact Tier 1 Canvas support, which is available 24/7 through the Help button in Canvas. We also recommend faculty reach out to their publisher representative. Please note that we still recommend Chrome and Firefox as the best browsers for using Canvas. If you encounter issues with Chrome that are not related to Canvas, or have any questions about this update, please contact the LTS Help Desk at helpdesk@uwec.edu, via phone: 836-5711, or in person: VLL 1106.

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Perceptive Content (ImageNow) Temporarily Unavailable

Start Time: Friday, November 15, 2019 at 9:40 AM
End Time: Friday, November 15, 2019 at 9:55 AM
This is an unplanned outage.

Perceptive Content (ImageNow) is temporarily unavailable for unplanned, emergency maintenance. This outage is required to restore Perceptive Content to full functionality and prevent data loss. We will send another notification as soon as service is restored.

Resolution: Perceptive Content service has been restored. You may login and resume using the software like normal.

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Network Maintenance - Nursing

Start Time: Friday, July 5, 2019 at 10:00 AM
End Time: Friday, July 5, 2019 at 10:00 AM
This is an unplanned outage.

Preemptive network maintenance was required in Nursing this morning, as a result from the power outage(s) yesterday afternoon. This maintenance was needed to to avoid, longer, unplanned service interruptions.

Resolution: The issues were resolved around 10am.

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SharePoint and OneDrive Access

Start Time: Thursday, May 2, 2019 at 1:00 PM
End Time: Thursday, May 2, 2019 at 4:00 PM
This is an unplanned outage.

Microsoft is aware of and investigating an issue affecting access to SharePoint and OneDrive.

Resolution: Microsoft has fixed the issues for people accessing SharePoint and OneDrive services.

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eForm1 is currently unavailable we are working with the vendor to resove as quickly as possibe

Start Time: Friday, January 25, 2019 at 7:00 AM
End Time: Friday, January 25, 2019 at 11:00 AM
This is an unplanned outage.

during maintenance an error occurred that requires vendor input we will get it operational as soon as posible

Resolution: The server is back online Thank you for you patience

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People Pages Editing Temporarily Unavailable

Start Time: Monday, November 26, 2018 at 9:00 AM
End Time: Monday, November 26, 2018 at 1:00 PM
This is an unplanned outage.

Editing for People Pages on Linus is temporarily unavailable. Public access to People Page sites on the internet is unaffected. Editing in Athena is unaffected as well.

Resolution: Access to edit People Pages on Linus has been restored. Please contact the Help Desk if you have further issues connecting.

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CampS Server Experiencing Technical Issues

Start Time: Thursday, November 8, 2018 at 12:38 PM
End Time: Thursday, November 8, 2018 at 1:40 PM
This is an unplanned outage.

CampS Server is experiencing technical issues. You may lose your connection or experience severe slowness. We will let you know as soon as we feel we have things back to normal. Thank You! LTS (ESS)

Resolution: CampS is backup! With that good news, until we restart all the services, it is possible you may experience some slowness for the remainder of today. Thank You! LTS (ESS)

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Password-Protected Knowledge Base Articles Temporarily Unavailable

Start Time: Thursday, November 1, 2018 at 9:00 AM
End Time: Friday, November 2, 2018 at 8:00 AM
This is an unplanned outage.

Knowledge base articles that are password-protected are temporarily unavailable. A bug fix will be deployed during tomorrow morning's maintenance window. Questions or concerns should be directed to Tyler Schroeder, University Web Coordinator, at web@uwec.edu.

Resolution: Access to password-protected knowledge base articles has been restored.

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